As an identifier for workplace bullying, organizational problems can be specified into five risk factors that contribute to bullying. These risk factors are: (1). Organisational culture. The culture of an organisation is made up of shared values, beliefs and assumptions that define how an organisation views itself and its environment. These underlying values may encourage […]

What is Workplace Bullying? Workplace bullying is defined as persistent, offensive, abusive, intimidating or insulting behaviour, abuse of power or unfair penal sanctions which make the recipient feel upset, threatened, humiliated or vulnerable. Workplace bullying undermines the recipient’s self-confidence and may cause them to suffer stress. It can include tactics such as verbal, nonverbal, psychological, […]

Workplace Bullying and Harassment is an occupational health and safety issue. Bullying and harassment affects 1 in 4 people at some stage in their life and the impact on the organisation and the individual can be crippling. People who have experienced bullying are significantly more likely to experience depression and anxiety as a result of […]

A resolution presents a strategy packed interactive seminar that provides mediation or legal professionals with the ‘soft’ skills for ‘hard’ clients. With the use of compelling case examples, we explain the personality dynamics of difficult clients and practical strategies to manage their behavior. All attendees get a copy of Billy Eddy’s ground breaking book ‘High […]

Personality influences the way we view conflict, the source of conflict, the way we express ourselves in conflict and even how we attempt to resolve conflict as a participant or a mediator. Enrol in the “Mediating Personality” workshop for strategies to mediate these personality differences in conflict. The ‘mediating personality’ workshop is designed to increase […]