A resolution presents a strategy packed interactive seminar that provides mediation or legal professionals with the ‘soft’ skills for ‘hard’ clients. With the use of compelling case examples, we explain the personality dynamics of difficult clients and practical strategies to manage their behavior. All attendees get a copy of Billy Eddy’s ground breaking book ‘High […]

Personality influences the way we view conflict, the source of conflict, the way we express ourselves in conflict and even how we attempt to resolve conflict as a participant or a mediator. Enrol in the “Mediating Personality” workshop for strategies to mediate these personality differences in conflict. The ‘mediating personality’ workshop is designed to increase […]