Important Update Aresolution Welcoming Back Dr Andrew Stock

 

 

Dear Valued Clients,Colleagues and Referrers,

Thank you for your ongoing relationship and for trusting us as a key resource for your health, wellbeing, and care.

We are writing to share some exciting news regarding the future of our clinic. Aresolution has officially been acquired by Therapy Partners Perth Pty Ltd, under the leadership of a very familiar face: Dr. Andrew Stock.

Some of you may remember Andrew from when he previously worked at Aresolution between 2020 and 2021. Andrew lived and worked in Asia from 2010 to 2020, and in 2018 founded Therapy Partners Hong Kong. TPHK is a leading mental healthcare provider in the region, which has partnered with Lyra Health to serve large-scale employers, such as Meta and Google, with evidence-based mental health counselling and digital care. Andrew has also spent the last six years as the Head of Psychology at Enmasse. He understands our clinic’s culture deeply and is committed to maintaining the exceptionally high standard of care you expect from us.

What does this mean for you? From a day-to-day perspective, it is very much business as usual. The Aresolution name, our exceptional administrative team, contact details, and referral pathways remain exactly the same.

  • Heidi’s transition: Heidi is stepping back from the commercial management of the business to focus entirely on her true passion: clinical work. She will continue consulting at the practice, seeing clients, and providing supervision and support to our clinical team.

  • Streamlined admin: Behind the scenes, Therapy Partners will be taking over our practice management software and payment systems to give our team continued, excellent administrative support.

Important note regarding accounts Because the clinic is officially changing hands and updating its ABN on Monday, 13 July 2026, there will be a slight change to how invoices are settled:

  • For services up to Sunday, 12 July (Paid within 30 days): Please continue to settle any outstanding balances using our historical account details (BSB: 969100 | Account: 602800104) or via our current EFTPOS terminal.

  • For services from Monday, 13 July onwards: All new appointments will be invoiced under Therapy Partners Perth Pty Ltd. New direct deposit bank details and an updated EFTPOS terminal will be clearly listed at the bottom of all future invoices.

  • For Overdue Accounts (Paid outside of 30 days): To assist us in closing out our historical accounts, any invoice (regardless of the service date) that remains unpaid outside of 30 days must be settled using our new entity details: Therapy Partners Perth Pty Ltd trading as Aresolution. Overdue invoices will be automatically updated with these new payment details.

We are excited about this next chapter and look forward to continuing to support you. If you have any questions about these administrative updates, please don’t hesitate to reach out to our team on admin@aresolution.com.au.

Kind regards,

 

Heidi Smith

Dr. Andrew Stock

Aresolution

FAQ

Your client data will remain safely secured within our existing practice management software, Cliniko. The only change is an administrative one: Therapy Partners Pty Ltd (trading as Aresolution) will now be responsible for managing your data and processing invoices moving forward.

Please be assured that this transition does not change how your data is handled, stored, or protected. Our strict commitment to privacy and confidentiality remains our highest priority.

For more details on the advanced security measures keeping your information safe, you can read about Cliniko’s Security and Privacy Features here.

Yes, absolutely! Heidi is not going anywhere. In fact, this transition is designed to let her step away from business administration and focus entirely on her true passion: clinical excellence, therapy, and supporting you and the clinical team.

Heidi is deeply committed to Aresolution and will continue seeing clients, networking, and collaborating closely with GPs over the next several years.

What to expect with your billing: To support this new structure, you will notice a small change on your paperwork down the track. In a few months, your invoices for sessions with Heidi Smith will feature a new ABN and a slightly updated invoice format. Rest assured, you remain fully a part of the Aresolution service—your  client file data, appointments, care plans, and the team welcoming you at the clinic stay exactly the same.

Yes, completely. Your relationship with your psychologist is our top priority. Our entire team of expert practitioners remains exactly the same, and your scheduled appointments, treatment plans, and ongoing care will continue without a single interruption.

The only change you will notice over the coming months is a minor update to the layout and ABN on your invoices as Therapy Partners takes over our backend administration. The high-quality care, familiar faces, and clinical team you trust are not changing.

Our session fees increased on the 6th July as part of our annual fee review process. Aside for this scheduled change, no our standard session fees remain exactly the same. Furthermore, there will be no changes or interruptions to how your Medicare, private health insurance, or NDIS rebates are processed. Our team will continue to submit your claims seamlessly through our practice software just as we do now.

You will continue to use the exact same contact channels. Our phone number, email addresses, and website booking systems remain completely unchanged. Our administrative team is staying on, so you will be speaking to the same familiar team members whenever you reach out to us.

If you are settling an invoice for a session that occurred on or before 12th July 2026, please use our historical payment details (listed on that specific invoice) or pay via our existing in-clinic EFTPOS machine. All services from 13th July 2026 onwards will be issued on our updated invoice template featuring our new parent entity banking details.

To Book your Appointment Phone Today 08 6117 8019